Horrible service. Took my wife's jewelry to get repaired before Christmas and it's March now and they still haven't fix it. I would never recommend anyone to go there.
Very irritating experience. Went in to have my jewelry inspected like I do every 6 months and was told everything looks good and they were just gonna clean it all for me. After they took all my jewelry out of the cleaner I was asked how long til my wedding, I told him 10 days. He then proceeded to tell me how the center stone of one of my earrings had fallen out while in the cleaner. This was EXTREMELY irritating because he obviously didn't do a good job inspecting them 5 minutes prior to realize there was a loose stone. So I told them I had to have them back in 1 week bcuz I was not getting married here and was leaving. The woman who took over wrote 8/8/17 for the PROMISE date on the paperwork and yet I did not receive the earrings back until 2 hours before I was leaving town on 8/9/17 and no one had called me I had to call them. Overall HORRIBLE experience. Please don't go here and find a different one, it will be worth the drive I promise.
Kay’s Jewelry has an excellent payment plan options that will fit ur budget so u can afford a gift of a lifetime not only4 an love one but4 u2
My experience was terrible, I went to get my ring cleaned. One associate started the process but I had to ask another to finish it. In doing so it was blantantly implied that because of how I looked that I couldnt have a ring so nice by saying " I have to verify this because this ring is to nice, and held on to it until I got very agitated letting him know that that ring belongs to me raising my voice.I rather drive to another city to a Kay's rather than go to this one and this one is 5 mins away!
Very very helpful and they take their time with you making sure you making the right decision
Kay Jewelers is a US Jewelry Store based in Westland, Michigan. Kay Jewelers is located at 35000 W. Warren Rd., Unit 534, Westland, MI 48185, USA.
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