My Fiance purchased my dream from here. The staff is so amazing there and always make me feel so welcomed! I had to take it up there to get sized last year, they said it would be done in about two weeks. Well I ended up getting it back that week! Just recently I lost a stone (Mind you I'm getting married in three weeks) I took it in Sunday and they said it might take up to a week before the wedding. They said I had nothing to worry about and that I would get it back soon. WELL THEY CALLED ME THE WEDNESDAY AFTER! So fast!!! I'm happy! Thank you!
Abby W was amazing with her customer service. Took me right to what I was looking for, cleaned it perfectly, and got me any and all discounts or specials they had going on! Will definitely be back!
WORST CUSTOMER SERVICE EVER!! I'm not sure if we came on a bad day, but the lady that waited on us was the rudest sales person I have EVER met! One of my girlfriends had just gotten engaged, and wanted to get sized, since her new engagement ring was too small. She explained to the saleslady that she just wanted to check her size because she was pretty sure she was a 6 and her fiance thought she was a 5, and with being pregnant, she just wasn't sure anymore. The saleslady then, very disrespectfully, asked why they didn't get her sized when he bought the ring at the other store. Keeping quite calm, we replied that my girlfriend was not with her now fiance when he bought the ring, hence the mix-up. Again, the unpleasant saleslady replied nastily, asking why we didn't just go back to the place her fiance bought the ring to get sized. At this point, needless to say, we were all pretty fed up with her patronizing remarks, but again replied that the other store had just closed, and that she was just curious of the correct sizing. The saleslady FINALLY, but still reluctantly grabbed out the sizing rings and began the process. This wasted about 5-10 minutes of our time with her unprofessionally procrastinating before we received anything besides nasty remarks. After the sizing, we left that place knowing that none of us would EVER buy from Helzberg in the future because of this incident. A couple of days later, my girlfriend went to double check on the saleslady's sizing, because she was so rude and obviously untrustworthy, and it turned out she sized her WRONG!! The saleslady at Helzberg sized her at a 6.5, where she is really a 5.5 - 6. This could've been a mistake or oversight on behalf of the testy saleslady, but with how snide she acted, I wouldn't put it past her for that 'oversight' to have been completely ill willed.
Helzberg Diamonds is a US Jewelry Store based in Westland, Michigan. Helzberg Diamonds is located at 3500 W. Warren Rod, Suite 610, Westland, MI 48185, USA.
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