Great service, excellent pizza!!
I came here at 6 pm on a Friday evening. As my mom and I approached to place our order, the guy at the register barely seemed coherent...he looked like he was half asleep, he appeared unkempt and ungroomed, and he definitely was not all the way present. Nevertheless, we ordered a medium square specialty pizza with extra garlic butter and parmesan flavored crust. After waiting 20 minutes for our order, I noticed that while the garlic parm was on there, the "extra" flavored crust was not all that "extra", so I very politely--with a smile--asked a second employee if he would kindly sprinkle just a little more on our pizza. He did as I asked, but with a slight attitude.
Person I talk to was not very nice out-and-out lied about what time I called sent me a flat dish pizza should have been a deepcrust took an hour and 20 minutes to get here...driver went to wrong location......worst pizza ever. Spoke to a guy in the phone basically started arguing with me and told me I ordered at 11:25 funny my receipt says 11:17 Pizza didn't get here till 12:37.... .so I'm telling fellow co-workers to never order from Cottage Inn on Wayne Road Again....
Teach your employees common courtesy and professionalism, especially in an instance when they are at fault. I didn't want free food or any special accommodations...again, as a paying customer "I'm really sorry for the inconvenience" is magical...in fact, it's Customer Service 101. It makes the customer feel appreciated. I won't be coming back to this location, but hopefully you all will pull it together for the sake of your establishment.
Good food fresh an friendly staff
Here's the thing: Mistakes happen. This is not the first time a food establishment has gotten my order wrong, and it surely won't be the last. However, an apology goes a long way. When you jack up an order I sat and waited 20 minutes for, I am naturally going to be disappointed. But if you are courteous and come off as a professional, instead of being a narcissistic jackhole like this dude was today, I will be more than understanding.
Best pizza hands down
Then my mom pointed out that the pizza wasn't even square like we had ordered...silly, me after working a long day, I failed to notice this the first time. When I politely mentioned that the order was wrong, all the guy said with a really dry, nonchalant tone was, "Do you want me to make another one?" There was no, "Sorry about the inconvenience for the messed up order"...it was as if it was no big deal to him. Since my mom really wanted the pizza, we sat and waited for him to remake it. After another 10-15 minutes passed the new pizza was done, and the guy walks over, hands it to me and says, "Here you go." Again, no type of verbal acknowledgement of the fact that they had screwed up. At that point, I didn't even grab the pizza...instead, I stared at him for several seconds upon which he finally said, "Sorry about that".
Cottage Inn Pizza is a US Meal Delivery based in Westland, Michigan. Cottage Inn Pizza is located at 8303 N Wayne Rd, Westland, MI 48185, USA.
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